Webio Hosts 'The Future of Customer Service' at CCMA Briefing

01 Jun 2018

Webio are hosting the first of many briefings in association with the CCMA

Date: Thursday June 7th | HuckltreeD2 | 8:30am-10:30am

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and AI. Conversational technologies are one of these transformational approaches.

In this information sharing session we will take specific examples from Retail, Finance and Travel industries to show how there is a natural progression from Chat, to Messenger, and VoiceFirst systems, and how it is changing the worlds of customer service, customer contact, and the contact centre industry today.

Topics to be discussed at this breakfast briefing include:

How contact centres and related service providers are trying to provide service and support leveraging AI
How brands are developing connecting customers with onsite services and off site services with Chat and Messenger.
Could Amazon Alexa and Google Home devices redefine how voice based customer interactions take place?

In our sessions, we will give you the understanding of what is happening in the world of conversational interfaces from two companies implementing these technologies today. Colin Lewis leads a team at OpenJaw Technologies, a Chinese owned travel technology company with insights into how Conversational interfaces change the customer journey in that industry. Brian Heron is Principle Designer and Director at Each & Other and is working on projects implementing these approaches in the retail and finance sectors. This really is a golden opportunity to gain the inside track on the fastest growing technology in history.

To register for the event click here

Conversational Interfaces and What It Means for Customer Engagement

Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements

42%
Increase in Agent Productivity

57%
Decrease in Operational Costs

48%
Increase in Customer Engagement