NEWS STORIES

Webio Confirmed to Speak at Customer Engagement Summit

03 Nov 2016

Conversational Messaging is this Year's Hot Topic

Mark Oppermann, EVP of Sales and Marketing, Webio has been confirmed to speak at the 5th Annual Customer Engagement Summit.

“I am thrilled to be taking part in such a great event. With the rapid pace of change in the customer engagement landscape around Artificial Intelligence, Automation and Machine Learning, technology is now leading the charge and enabling business to transform how they engage with their customers, and participating in the event is a fantastic opportunity to contribute to the conversation."

Discussing how ‘Conversational Messaging Will Change the Way Brands Engage with Customers Forever’, Mark will review how brands can strategically approach this new world of customer engagement and bridge the gap between what customers want and the capabilities of business.

In addition, he will look at how AI Agents are positively impacting customer engagement across all channels - Messenger, WhatsApp, Telegram, SMS etc. by delivering highly personalised, interactive messages that offer superior customer experiences and outcomes for the business.

The Customer Engagement Summit takes place in London on November 8th, 2016 at the Westminster Park Plaza.

For more details visit the Summit website or follow the event on Twitter @EngageCustomer and #EngageSummit.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements

42%
Increase in Agent Productivity

57%
Decrease in Operational Costs

48%
Increase in Customer Engagement

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