Webio and Oplo are Finalists at Credit & Collections Technology Awards

01 Sep 2020

Webio and Oplo acknowledged for conversational approach to customer engagement

We are delighted to announce that Oplo (formerly 1st Stop) and Webio have been shortlisted in the Customer Engagement Solution category at this year's Credit and Collections Technology Awards.

Oplo, one of the UK's leading consumer credit companies offering car finance loans, secured second charge mortgages and unsecured personal loans has transformed how they engage with customers.

Adopting a customer centric approach to lending, this shortlisting is recognizing Oplo's use of Webio' conversational AI technology to transform customer engagement processes and agent performance with the addition conversational messaging, chatbots and automation. Especially during the pandemic where conversational messaging played a significant role in reassuring customers and efficiently rearranging customer payment terms.

Commenting on reaching the finals, Mark Oppermann from Webio said, "we are delighted that Oplo and Webio have reached the finals. We've worked hard to deliver a great solution that enables the Oplo team to engage with their customers more efficiently and ensuring that automation adds to the customer experience."

Returning for its 4th year the Awards recognise, excellence and innovation in the UK credit and collections industry. This year companies will once again compete for one of these prestigious Awards which are judged by an independent panel of industry experts.

The award results will be announced on November the 19th. Best of luck to all the finalists!

In addition, Richard Sharp, Managing Director of the Consumer Division at Oplo is joining the 'Customer Engagement in the Digital Generation' panel at the Credit-Connect Think Tank virtual conference on September 24th. Learn more about what will be covered and how to register for a free seat.

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METRICS WE’VE ACHIEVED

52%

Uplift in Payment Arrangements

42%

Increase in Agent Productivity

57%

Decrease in Operational Costs

48%

Increase in Customer Engagement

YOUR DETAILS

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